iQ Returns Policy

Terms and Conditions

We are happy to refund or exchange any unwanted items within 14 days of purchase, as long as they are accompanied by the original receipt, are still sealed in the original packaging and are undamaged. In other words, items must be in the condition they were in at the time of sale. To avoid any potential issues, please see our staff if you need to double-check that you have the correct product before opening it.

Vouchers are non-refundable. See gift card terms and conditions for more information.

Headphones, when opened, cannot be accepted for refund under any circumstances unless they are found to have a fault.

Sale items are reduced to clear and cannot be returned.

Faulty and Defective Items

Any item that is confirmed by iQ to have a hardware fault or unacceptable manufacturing flaw within 14 days of purchase (not the date the item is opened) may be eligible for a stock replacement. Any hardware fault found outside of this time period will be covered under the manufacturer’s warranty.

Some items may need to be booked in for inspection by our technicians in order to confirm a fault or flaw. Should this be necessary, we will endeavour to complete our checks as quickly as possible.

Errors and Omissions

Whilst we take every precaution to ensure that advice, specifications and pricing are correct on digital and printed materials, or by word of mouth, iQ cannot be held responsible for errors and omissions.